News

As you may have read or heard in the news, Imperial Oil announced a shut-down of its Norman Wells plant, likely next month.

If you get questions from family, friends or community members...here are some key messages.

Key Messages: 

• NTPC was notified by Imperial Oil Limited that it plans to perform a shutdown of the Norman Wells operation, likely in February.

• Imperial oil currently generates primary power for the community of Norman Wells.

• NTPC is able to take over generating the primary power for the community at any time.

• NTPC’s current back-up generation facility in Norman Wells is tested regularly and has more than enough generation on-site to supply power to the community.

• NTPC has been in contact with the Town officials to let them know that our standby plant is ready and available for immediate service.

If you get any questions that are not addressed here -- please forward them to Pam Coulter at  [email protected].

Thanks to Norman Wells Plant Operator, Robert Closs, for keeping everything in great shape and ready for service.

The Government of the Northwest Territories, will be flying its flags at half-mast effective immediately to mark the tragic events that took place in the City of Québec. 

NTPC will be following suit and lowering its flags to half-mast to also mark this sad event.

Here is the CBC article about the events if you would like more information:

http://www.cbc.ca/news/canada/montreal/quebec-city-mosque-shooting-update-1.3959552

The February issue of Comfort Zone, the all Canadian Health, Wellness & Safety Newsletter, is here.

 Highlights in this issue:

• Accident reporting leads to prevention
• Foods that may prevent colds and flu
• Learn three life saving skills
• Dangers of diesel exhaust
• Win against workplace stress
• Avoid hand tool injuries
• Enjoy your friends and live longer
• Caregiver burnout
• A healthier kitchen for a healthier you 
• Fight colds with a better night's sleep
• Proper lifting protects your back - meeting guide

How cool are these! We're trying to get these as give-aways -- would be great for events and school visits.

You may have seen or heard a story on CBC about a damage claim made in Ulukhaktok earlier this week. You can see the story here: (http://www.cbc.ca/news/canada/north/ulukhaktok-power-surges-ntpc-1.3942007. 

Here are some key messages if anyone asks you questions.

Generally about damage claims:

·         NTPC takes all damage claims seriously and investigates every
          claim.

·         We can’t speak to any specific claims, except with the customer
          of the account.

·         NTPC’s response to claims will be sent directly to the customer
          after an investigation has taken place – usually 4 to 6 weeks.

·         As per the Customer Terms and Conditions of Service 
          (section 13.2 and 14.5) are responsible to determine
          what equipment requires protecting and are responsible for
          protecting that equipment and replacing it if damaged,
          unless the damage is a result of a negligent act or willful
          misconduct by the Corporation.

·         This condition is in place to prevent having to increase rates 
          for all customer to cover the cost of equipment that individual 
          customers have not protected.

·         NTPC Terms and Conditions of Service are in line with the
          terms and conditions of other utilities in Canada.

·         Terms and Conditions of Service can be found on our 
          website under the Customer Care tab under the logo:  
          www.ntpc.com

Preparing for long power outages:

·         Unfortunately, during the weekend in question in Ulukhaktok,
          extreme weather prevented our crew from getting to the
          community until the Monday.

·         We strongly recommend that all customers prepare for potential
          power outages as crew response time can be delayed by
          weather at any time of the year.

·         To get more information about how to prepare for power
          outages and other emergencies, visit,   www.getprepared.gc.ca