You may have seen or heard a story on CBC about a damage claim made in Ulukhaktok earlier this week. You can see the story here: (http://www.cbc.ca/news/canada/north/ulukhaktok-power-surges-ntpc-1.3942007.
Here are some key messages if anyone asks you questions.
Generally about damage claims:
· NTPC takes all damage claims seriously and investigates every
claim.
· We can’t speak to any specific claims, except with the customer
of the account.
· NTPC’s response to claims will be sent directly to the customer
after an investigation has taken place – usually 4 to 6 weeks.
· As per the Customer Terms and Conditions of Service
(section 13.2 and 14.5) are responsible to determine
what equipment requires protecting and are responsible for
protecting that equipment and replacing it if damaged,
unless the damage is a result of a negligent act or willful
misconduct by the Corporation.
· This condition is in place to prevent having to increase rates
for all customer to cover the cost of equipment that individual
customers have not protected.
· NTPC Terms and Conditions of Service are in line with the
terms and conditions of other utilities in Canada.
· Terms and Conditions of Service can be found on our
website under the Customer Care tab under the logo:
www.ntpc.com
Preparing for long power outages:
· Unfortunately, during the weekend in question in Ulukhaktok,
extreme weather prevented our crew from getting to the
community until the Monday.
· We strongly recommend that all customers prepare for potential
power outages as crew response time can be delayed by
weather at any time of the year.
· To get more information about how to prepare for power
outages and other emergencies, visit, www.getprepared.gc.ca